Privacy and Cookie Policy
This policy explains how Breckenholme Trading Company Ltd, trading as Charlie & Ivy’s ("we", "us"), collects and uses your personal information when you use charlieandivys.co.uk, and how we use cookies. We are the data controller for that information.
Last updated: 12 October 2026.
Who we are
Breckenholme Trading Company Ltd, registered in England and Wales (company number 06327434). Registered office: 6 George Street, Driffield, YO25 6RA.
Email: info@charlieandivys.co.uk · Phone: 01759 361551 or 01759 369573
What we collect
- Orders and accounts: your name, billing and delivery addresses, email address, phone number and order history.
- Payments: card details are entered directly with our payment provider, Stripe. We never see or store your full card number.
- Newsletter: your email address, and whether you open or click our emails.
- Messages: anything you send us through our contact form, by email or by phone.
- Website use: if you accept cookies, how you use our site (pages viewed, device and browser type, approximate location), and which products you view and buy, so we can measure our Facebook and Instagram adverts.
How we use it
| Purpose | Lawful basis |
|---|---|
| Processing, delivering and supporting your orders | Contract |
| Running your customer account | Contract |
| Preventing fraud and keeping payments secure | Legitimate interests |
| Keeping order and financial records | Legal obligation |
| Sending basket reminder emails and understanding which products our customers buy | Legitimate interests – unsubscribe at any time using the link in every email |
| Sending our newsletter and offers | Consent – unsubscribe at any time using the link in every email |
| Understanding how our website is used and measuring our Facebook and Instagram advertising | Consent – via our cookie banner |
Who we share it with
We never sell your personal information. We share it only with companies that help us run our business, under contracts that require them to protect it:
- Stripe – card payments
- Delivery companies – delivering your orders
- Mailchimp (Intuit) – sending our newsletter and basket reminder emails. We share your customer and order details with Mailchimp for this
- Google – website analytics (only if you accept cookies)
- Meta (Facebook and Instagram) – measuring our advertising (only if you accept cookies)
- Our hosting provider – running our website
Some of these companies process data in the United States. Where they do, the transfer is protected by the UK–US data bridge or the UK International Data Transfer Agreement.
How long we keep it
- Order and financial records: 6 years, as required by HMRC.
- Customer accounts: until you ask us to close your account.
- Newsletter subscriptions: until you unsubscribe.
- Analytics data: 2 months.
Your rights
You have the right to access the personal information we hold about you, have it corrected or deleted, restrict or object to how we use it, receive it in a portable format, and withdraw your consent at any time. Requests are free of charge and we will respond within one month. Email info@charlieandivys.co.uk to make a request.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Cookies
Cookies are small files stored by your browser. We use essential cookies to make our shop work, and – only if you click “Accept” – analytics and marketing cookies. You can change your mind at any time:
If you reject cookies, Google may still receive anonymous signals that don't use cookies or identify you, which help it estimate overall visitor numbers.
Essential cookies
These are needed for the site to work, so they can't be switched off.
| Cookie | Purpose | Duration |
|---|---|---|
| PHPSESSID, form_key | Keeps your basket and login working, and protects forms from forgery | Session |
| mage-cache-sessid, mage-messages, private_content_version, section_data_ids, X-Magento-Vary, store | Shows the right basket, account and messages while letting pages load quickly from cache | Session to 1 year |
| __stripe_mid, __stripe_sid | Set by Stripe at checkout to prevent payment fraud | 1 year / 30 minutes |
| s218_consent | Remembers whether you accepted or rejected cookies | 180 days |
| s218_nl_popup | Stops the newsletter popup showing again once you've seen it | 1 year |
Our site also uses your browser's local storage, in the same way, to remember your basket contents between pages.
Analytics cookies
Set by Google Analytics, through Google Tag Manager, only if you accept. They help us understand how visitors use our site so we can improve it.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes one visitor from another | 2 years |
| _ga_YBBQWG0RQR | Keeps track of your current visit | 2 years |
Marketing cookies
Set only if you accept. They help us measure how well our adverts and emails work.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Set by the Meta Pixel to measure visits and purchases from our Facebook and Instagram adverts | 90 days |
| _fbc | Set by the Meta Pixel when you arrive from one of our Facebook or Instagram adverts | 90 days |
| mailchimp_campaign_id, mailchimp_landing_page | Set when you arrive from one of our emails, so we can see which emails lead to orders | 1 hour |
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.